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Degraded

Inbound Data Processing Delays

Mar 4, 2025 at 10:27am UTC
Affected services
Tracking Data - Verilocation
Tracking Data - Seven
Tracking Data - Isotrak
Tracking Data - Cameras

Resolved
Mar 6, 2025 at 5:04pm UTC

All systems are now operating as expected. Data processing delays have been fully resolved, and there are no backlogs. Telematics data is being processed in real time. Thank you for your patience.

Updated
Mar 6, 2025 at 4:31pm UTC

We have implemented optimizations to our data processing pipeline to accelerate recovery and expect to see significant improvements in the coming hours. Thank you for your patience.

Updated
Mar 6, 2025 at 3:12pm UTC

Following the allocation of additional resources to our data processing services, we have observed a substantial reduction in the data backlog. This being said, there is still more to process through. We will continue to monitor closely.

Updated
Mar 6, 2025 at 11:53am UTC

We are increasing the scale of our data processing services by double to help alleviate the data backlogging.

We appreciate your patience as we work to resolve the issue and restore normal functionality.

Updated
Mar 6, 2025 at 9:31am UTC

We are currently investigating a reoccurrence of the issue which has happened over the past two days that is impacting inbound data rates. This may result in delayed data for a subset of vehicles.

We appreciate your patience as we work to resolve the issue and restore normal functionality.

Updated
Mar 5, 2025 at 5:01pm UTC

Following a deployment to our backend data processing service earlier today, we have observed a notable improvement in performance. The data backlog is now being processed at a significantly faster rate than new data is being added. We will continue to monitor.

Updated
Mar 5, 2025 at 11:54am UTC

Our investigation is still ongoing, however a root cause has not been identified at this time. We'll continue to investigate this issue as a priority.

We appreciate your patience as we work to resolve the issue and restore normal functionality.

Updated
Mar 5, 2025 at 9:13am UTC

We are currently investigating a reoccurrence of the issue which happened yesterday that is impacting inbound data rates. This may result in delayed data for a subset of vehicles.

We appreciate your patience as we work to resolve the issue and restore normal functionality.

Updated
Mar 4, 2025 at 10:22pm UTC

We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding.

Updated
Mar 4, 2025 at 4:15pm UTC

We are still actively investigating this issue and are committed to finding a resolution. We appreciate your patience and apologise for the delay in providing a recent update.

Updated
Mar 4, 2025 at 11:55am UTC

We have detected an issue within our Microsoft Azure infrastructure and have urgently escalated it to their support team.

We appreciate your patience as we work to resolve the issue and restore normal functionality.

Created
Mar 4, 2025 at 10:27am UTC

We are currently investigating an issue impacting inbound data rates, which may result in delayed data for a subset of vehicles.

We appreciate your patience as we work to resolve the issue and restore normal functionality.