Previous incidents
Portal Access Issues
Resolved Dec 09 at 12:00pm GMT
All portal access issues should now be resolved.
1 previous update
Portal and API Degradation
Resolved Dec 05 at 09:20am GMT
Cloudflare have said they had issues with their APIs. This caused the degradation to our services. Cloudflare have now confirmed the issue been resolved.
https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q
We will continue to monitor, but no further impact is expected.
Thank you for your patience throughout this incident.
1 previous update
Camera Connectivity
Resolved Nov 27 at 11:00pm GMT
The issue has now been fully resolved. Data transmission and live camera statuses have returned to normal operation.
Thank you for your patience and understanding while we worked with our supplier to restore service.
5 previous updates
API is down
Resolved Nov 26 at 07:06pm GMT
API recovered.
1 previous update
Camera Connectivity
Resolved Nov 19 at 12:14pm GMT
Our supplier has completed the emergency maintenance and the issue affecting live camera statuses has now been resolved. Data is flowing normally again.
We will continue to monitor, but no further impact is expected.
Thank you for your patience throughout this incident.
2 previous updates
Cloudflare Outage
Resolved Nov 18 at 03:11pm GMT
Cloudflare has implemented a fix and believe that the issue is resolved. We have conducted additional checks across the platform and all systems are operating normally. Thank you for your patience and understanding.
3 previous updates
Data Delays
Resolved Oct 29 at 12:00pm GMT
The earlier delays affecting data processing for some devices have now been fully resolved. All systems are operating normally, and data is being processed in real time. Offline devices backfill data immediately upon reconnecting. We will continue to monitor performance closely. Thank you for your patience and understanding.
1 previous update
API is down
Resolved Oct 20 at 10:26pm BST
API recovered.
1 previous update