The issue has been resolved and services are now operating as expected. We apologise for the inconvenience and appreciate your patience.

Some devices will still be experiencing issues due to a backlog that is currently being processed. We have updated the status page to reflect this.

Microsoft have confirmed they had a customer-impacting power event from 08:51 to 10:15 UTC. The power has been fully restored, and services are in the process of recovery.

Additionally, we are addressing a backlog of device messages that accumulated during the incident which may result in delayed data for some devices until these messages have been fully processed. We will continue to monitor.

We are seeing improvements and we will continue to monitor. We apologise for the inconvenience and appreciate your patience.

The issue appears to be with resources hosted by our cloud provider, Microsoft Azure. Our teams are actively working to resolve the issue, and we will provide updates as soon as possible. We apologise for the inconvenience and appreciate your patience.

We are currently investigating an issue affecting our backend services. This may impact portal navigation, login and API integrations

We appreciate your patience as we work to resolve the issue and restore normal functionality.