Previous incidents

Public API recovered.

Our supplier has confirmed their fix is in place and camera streaming/downloads should now be functioning again.

Thank you for your patience and understanding.

We have observed a return to our expected device traffic levels, any outlier devices not yet reported in are likely in sleep mode and will resume data transmission upon wakeup.

The network service provider's team have informed us that as of 17:58 BST (16:58 UTC) their services were fully restored.

Redundancy is not yet restored to the mobile network however there are no longer any affected devices.

The majority of devices have now backfilled their data. Those that are currently in sleep mode will do so upon wakeup.

Thank you for your patience and understanding.

All issues with video thumbnails and stuck downloads should now be resolved.

Thank you for your patience and understanding.

We are now observing a return to normal inbound data levels. We will continue to monitor and provide further updates if necessary. Thank you for your patience and understanding.