Our fix has been successful, leading to new video events downloading correctly. The majority of the backlog has now been processed, and we continue to process additional records in the background.

We have applied a fix and have since begun processing a backlog of video event related downloads.

We will provide a further update once the backlog has been fully processed.

We are aware of an ongoing incident affecting the download of video events for some cameras.

We are investigating this as a high priority, and will provide a further update shortly.