Previous incidents
Performance Degradation
Resolved Sep 19, 2023 at 10:36am UTC
The platform has now returned to its expected performance levels. We are working with our supplier to further investigate the issue.
1 previous update
Inbound data delays
Resolved Aug 9, 2023 at 12:24pm UTC
Our mobile network providers have identified the root cause of the issue and implemented a resolution. We are pleased to inform you that incoming data traffic has now returned to expected levels. We will continue to monitor the system and only send further updates if required. We apologize for any inconvenience the disruption may have caused you today.
3 previous updates
API is down
Resolved Aug 8, 2023 at 6:36pm UTC
API recovered.
1 previous update
Performance degradation on the VL platform
Resolved Jul 5, 2023 at 10:52am UTC
We continue to see the return to normal service levels, this issue is now set at resolved. We will continue to monitor and only provide a further notification if required.
2 previous updates
Public API is down
Resolved Jul 3, 2023 at 7:03pm UTC
API recovered.
1 previous update