Previous incidents
Intermittent issues logging into the VL platform
Resolved Jun 17 at 03:50pm BST
The fix has now been deployed, and service levels are stable. We are actively monitoring performance and will provide further notifications if necessary.
2 previous updates
Verilocation Portal and API Performance Issues
Resolved Jun 12 at 04:50pm BST
Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.
2 previous updates
Verilocation Portal Performance Issues
Resolved Jun 11 at 02:25pm BST
Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.
2 previous updates
Performance degradation on the VL platform (Camera Tracking).
Resolved Jun 03 at 07:29pm BST
Data backfill has now been mostly completed, with the exception of a few outliers that are still being processed. Normal service levels have been resumed. We sincerely apologize for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary. many thanks for your patience the team at Addsecure.
5 previous updates
Email Alerting
Resolved May 31 at 09:50am BST
Our team and our partners have resolved the problem and email alerting is now performing as expected. We apologise for any inconvenience.
1 previous update
Vehicle List Issues
Resolved May 29 at 04:54pm BST
Following the recent update at 15:00 BST, we noticed that some customers were seeing a diminished vehicle list. We are pleased to inform you that this issue has now been resolved. You can once again see all vehicles. We apologise for any inconvenience caused and appreciate your patience and understanding.
API is down
Resolved May 29 at 03:07pm BST
API recovered.
1 previous update
API is down
Resolved Apr 23 at 03:08pm BST
API recovered.
1 previous update
API is down
Resolved Apr 09 at 03:03pm BST
API recovered.
1 previous update
API is down
Resolved Apr 02 at 03:04pm BST
API recovered.
1 previous update