Previous incidents

June 2024
Jun 17, 2024
1 incident

Intermittent issues logging into the VL platform

Degraded

Resolved Jun 17 at 03:50pm BST

The fix has now been deployed, and service levels are stable. We are actively monitoring performance and will provide further notifications if necessary.

2 previous updates

Jun 12, 2024
1 incident

Verilocation Portal and API Performance Issues

Degraded

Resolved Jun 12 at 04:50pm BST

Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.

2 previous updates

Jun 11, 2024
1 incident

Verilocation Portal Performance Issues

Degraded

Resolved Jun 11 at 02:25pm BST

Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.

2 previous updates

Jun 03, 2024
1 incident

Performance degradation on the VL platform (Camera Tracking).

Degraded

Resolved Jun 03 at 07:29pm BST

Data backfill has now been mostly completed, with the exception of a few outliers that are still being processed. Normal service levels have been resumed. We sincerely apologize for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary. many thanks for your patience the team at Addsecure.

5 previous updates

May 2024
May 31, 2024
1 incident

Email Alerting

Degraded

Resolved May 31 at 09:50am BST

Our team and our partners have resolved the problem and email alerting is now performing as expected. We apologise for any inconvenience.

1 previous update

May 29, 2024
2 incidents

Vehicle List Issues

Resolved May 29 at 04:54pm BST

Following the recent update at 15:00 BST, we noticed that some customers were seeing a diminished vehicle list. We are pleased to inform you that this issue has now been resolved. You can once again see all vehicles. We apologise for any inconvenience caused and appreciate your patience and understanding.

API is down

Downtime

Resolved May 29 at 03:07pm BST

API recovered.

1 previous update

April 2024
Apr 23, 2024
1 incident

API is down

Downtime

Resolved Apr 23 at 03:08pm BST

API recovered.

1 previous update

Apr 09, 2024
1 incident

API is down

Downtime

Resolved Apr 09 at 03:03pm BST

API recovered.

1 previous update

Apr 02, 2024
1 incident

API is down

Downtime

Resolved Apr 02 at 03:04pm BST

API recovered.

1 previous update