Previous incidents
Intermittent Log in issues
Resolved Jul 16, 2024 at 2:22pm UTC
We have identified and resolved the issue which was affecting the portal and normal service has been resumed.
1 previous update
Intermittent issues logging into the VL platform
Resolved Jun 17, 2024 at 2:50pm UTC
The fix has now been deployed, and service levels are stable. We are actively monitoring performance and will provide further notifications if necessary.
2 previous updates
Verilocation Portal and API Performance Issues
Resolved Jun 12, 2024 at 3:50pm UTC
Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.
2 previous updates
Verilocation Portal Performance Issues
Resolved Jun 11, 2024 at 1:25pm UTC
Normal performance levels have been resumed. We sincerely apologise for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary.
2 previous updates
Performance degradation on the VL platform (Camera Tracking).
Resolved Jun 3, 2024 at 6:29pm UTC
Data backfill has now been mostly completed, with the exception of a few outliers that are still being processed. Normal service levels have been resumed. We sincerely apologize for the impact on your business today. We will continue to monitor the situation and will provide further updates only if necessary. many thanks for your patience the team at Addsecure.
5 previous updates
Email Alerting
Resolved May 31, 2024 at 8:50am UTC
Our team and our partners have resolved the problem and email alerting is now performing as expected. We apologise for any inconvenience.
1 previous update
Vehicle List Issues
Resolved May 29, 2024 at 3:54pm UTC
Following the recent update at 15:00 BST, we noticed that some customers were seeing a diminished vehicle list. We are pleased to inform you that this issue has now been resolved. You can once again see all vehicles. We apologise for any inconvenience caused and appreciate your patience and understanding.
Public API is down
Resolved May 29, 2024 at 2:07pm UTC
API recovered.
1 previous update