Previous incidents
Inbound data delays
Resolved Aug 9, 2023 at 12:24pm UTC
Our mobile network providers have identified the root cause of the issue and implemented a resolution. We are pleased to inform you that incoming data traffic has now returned to expected levels. We will continue to monitor the system and only send further updates if required. We apologize for any inconvenience the disruption may have caused you today.
3 previous updates
API is down
Resolved Aug 8, 2023 at 6:36pm UTC
API recovered.
1 previous update
Performance degradation on the VL platform
Resolved Jul 5, 2023 at 10:52am UTC
We continue to see the return to normal service levels, this issue is now set at resolved. We will continue to monitor and only provide a further notification if required.
2 previous updates
Public API is down
Resolved Jul 3, 2023 at 7:03pm UTC
API recovered.
1 previous update
Inbound data delays
Resolved Jun 22, 2023 at 8:59am UTC
We have now seen a recovery in the inbound data traffic and a return to normal service levels. This alert is now set at resolved.
1 previous update
Inbound data delays
Resolved Jun 20, 2023 at 11:45am UTC
This issue has now been resolved by our vendor and we can see normal levels of traffic comming in. We will continue to monitor and only send further updates if required.
2 previous updates
Mobile Network degraded service
Resolved Jun 7, 2023 at 6:56pm UTC
We have now seen a return to normal levels of inbound data - This incident is now set at resolved.
1 previous update
Mobile Network Provider Degraded Service
Resolved Jun 1, 2023 at 5:05pm UTC
Our Mobile Network Provider has deployed a fix and we can confirm we are seeing normal levels of data processing. This issue is now resolved. We will continue to monitor.
3 previous updates