Previous incidents

August 2023
Aug 09, 2023
1 incident

Inbound data delays

Degraded

Resolved Aug 09 at 01:24pm BST

Our mobile network providers have identified the root cause of the issue and implemented a resolution. We are pleased to inform you that incoming data traffic has now returned to expected levels. We will continue to monitor the system and only send further updates if required. We apologize for any inconvenience the disruption may have caused you today.

3 previous updates

Aug 08, 2023
1 incident

API is down

Downtime

Resolved Aug 08 at 07:36pm BST

API recovered.

1 previous update

July 2023
Jul 05, 2023
1 incident

Performance degradation on the VL platform

Degraded

Resolved Jul 05 at 11:52am BST

We continue to see the return to normal service levels, this issue is now set at resolved. We will continue to monitor and only provide a further notification if required.

2 previous updates

Jul 03, 2023
1 incident

API is down

Downtime

Resolved Jul 03 at 08:03pm BST

API recovered.

1 previous update

June 2023
Jun 22, 2023
1 incident

Inbound data delays

Degraded

Resolved Jun 22 at 09:59am BST

We have now seen a recovery in the inbound data traffic and a return to normal service levels. This alert is now set at resolved.

1 previous update

Jun 20, 2023
1 incident

Inbound data delays

Degraded

Resolved Jun 20 at 12:45pm BST

This issue has now been resolved by our vendor and we can see normal levels of traffic comming in. We will continue to monitor and only send further updates if required.

2 previous updates

Jun 07, 2023
1 incident

Mobile Network degraded service

Degraded

Resolved Jun 07 at 07:56pm BST

We have now seen a return to normal levels of inbound data - This incident is now set at resolved.

1 previous update

Jun 01, 2023
1 incident

Mobile Network Provider Degraded Service

Degraded

Resolved Jun 01 at 06:05pm BST

Our Mobile Network Provider has deployed a fix and we can confirm we are seeing normal levels of data processing. This issue is now resolved. We will continue to monitor.

3 previous updates